When depositing certain cryptocurrencies on BYDFi, you may be required to enter a Memo or Tag along with your deposit address. This step is essential to ensure that your funds are correctly identified and credited to your account. <h2>When Do You Need a Memo/Tag?</h2><ul><li>No Memo/Tag Required: If the deposit page does not display a Memo/Tag, you can deposit without filling in one.</li><li>Memo/Tag Required: If the deposit page shows a designated Memo/Tag, you must enter it during the deposit process.</li></ul>⚠️ Important: When withdrawing from other platforms or wallets to BYDFi, always enter the correct Memo/Tag. Without it, your deposit may not be credited.<h3>Cryptocurrencies That Require a Memo/Tag</h3>The following tokens typically require a Memo/Tag when depositing or withdrawing:<ul><li>XRP</li><li>ATOM</li><li>BAND</li><li>XLM</li></ul> <h2>Step-by-Step Guide: Deposit with Memo/Tag (PC)</h2><h3>1. Open Your External Wallet or Exchange </h3>Log in to your external wallet or another exchange, then click on Withdraw.<h3>2. Log in to BYDFi and Access Deposit Page </h3><ul><li>Go to the BYDFi website. </li><li>Log in to your account. </li><li>Click the Wallet icon in the upper right corner. </li><li>Select Deposit.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1757558436452.image.png" alt="BYD.1757558436452.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1757558436452.image.png" style="width: 100%;"/><h3>3. Select Network and Copy Deposit Details </h3><ul><li>Choose the correct blockchain network. </li><li>Copy both the Deposit Address and the Memo/Tag. </li><li>Paste these details into the withdrawal page of your external wallet along with the amount.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1757558589971.image.png" alt="BYD.1757558589971.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1757558589971.image.png" style="width: 100%;"/><h3>4. Confirm and Track Your Deposit </h3><ul><li>Submit the withdrawal on your external platform. </li><li>On BYDFi, scroll down to Deposit History to view transaction status and details.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1757558642758.image.png" alt="BYD.1757558642758.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1757558642758.image.png" style="width: 100%;"/><h2>What If You Forget to Enter a Memo/Tag?</h2>If you forget to include the required Memo/Tag, your deposit may not be automatically credited. Please contact <a href="mailto:cs@bydfi.com" target="_blank">BYDFi Customer Support</a> and provide:<ul><li>Your UID (KYC verification required)</li><li>A complete withdrawal history video (not a screen recording)</li><li>The correct Memo/Tag value</li><li>Transaction hash (txid)</li></ul>⏳ Note: Because retrieving funds without Memo/Tag requires significant manual processing, the recovery time may take up to 10 days or more. <h2>Key Takeaways</h2><ul><li>Always check whether a Memo/Tag is required before making a deposit.</li><li>Enter the correct deposit address and Memo/Tag to ensure successful deposits.</li><li>Tokens like XRP, ATOM, XLM, and BAND require Memo/Tag.</li><li>Missing Memo/Tag deposits can still be recovered, but the process may take a long time.</li></ul>By following these steps, you can deposit cryptocurrencies into your BYDFi account safely and without delays.

How to Fill in Memo/Tag for Crypto Deposits on BYDFi (PC)

<h2>What Is an Anti-Phishing Code?</h2>An anti-phishing code is a custom security feature that helps protect your BYDFi account from phishing scams and email fraud. Once enabled, this code will appear in every official email sent by BYDFi, allowing you to quickly verify its authenticity and avoid falling victim to malicious impersonation.By setting up an anti-phishing code, you can easily spot fake emails and ensure that communication truly comes from BYDFi. <h2>Why Use an Anti-Phishing Code?</h2>✅ Prevent phishing attacks and email fraud✅ Easily verify official BYDFi emails✅ Strengthen the security of your crypto account <h2>How to Set Up Your Anti-Phishing Code (PC)</h2>1. Log in to your BYDFi account and navigate to "Account and Security".<img src="https://uploads.bydfi.in/events/cms/BYD.1753843500865.image.png" alt="BYD.1753843500865.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753843500865.image.png" style="width: 100%;"/>2. Under account, click "Security."<img src="https://uploads.bydfi.in/events/cms/BYD.1761119747102.image.png" alt="BYD.1761119747102.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761119747102.image.png" style="width: 100%;"/>3. Find the "Anti-Phishing Code" section and click Settings.<img src="https://uploads.bydfi.in/events/cms/BYD.1761119790330.image.png" alt="BYD.1761119790330.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761119790330.image.png" style="width: 100%;"/>4. Enter verification code<img src="https://uploads.bydfi.in/events/cms/BYD.1761119832612.image.png" alt="BYD.1761119832612.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761119832612.image.png" style="width: 100%;"/>5. Enter a custom code between 4–20 characters (letters and numbers only; no special symbols).6. Click “Create Anti-Phishing Code.”⚠️ Important: Once set, your anti-phishing code cannot be disabled, so choose a code you’ll recognize easily.<img src="https://uploads.bydfi.in/events/cms/BYD.1761119918663.image.png" alt="BYD.1761119918663.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761119918663.image.png" style="width: 100%;"/><h2>Pro Tip:</h2>Use a code that's easy to remember but hard to guess. Avoid using common phrases or personal information.

How to Set Up Anti-Phishing Code on BYDFi (PC)

How to Set Up Anti-Phishing Code on BYDFi (PC)｜BYDFi Help Center

<h2 style="text-align: start;">What Is an Anti-Phishing Code?</h2>An anti-phishing code is a custom security feature that helps protect your BYDFi account from phishing scams and email fraud. Once enabled, this code will appear in every official email sent by BYDFi, allowing you to quickly verify its authenticity and avoid falling victim to malicious impersonation.By setting up an anti-phishing code, you can easily spot fake emails and ensure that communication truly comes from BYDFi. <h2>Why Use an Anti-Phishing Code?</h2>✅ Prevent phishing attacks and email fraud✅ Easily verify official BYDFi emails✅ Strengthen the security of your crypto account <h2 style="text-align: start;">How to Set Up Your Anti-Phishing Code (APP)</h2>1. Log in to your BYDFi account and tap More on the homepage.<img src="https://uploads.bydfi.in/events/cms/BYD.1753845992531.image.png" alt="BYD.1753845992531.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753845992531.image.png" style="width: 50%;"/> 2. Select Security.<img src="https://uploads.bydfi.in/events/cms/BYD.1753846014248.image.png" alt="BYD.1753846014248.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753846014248.image.png" style="width: 50%;"/> 3. Under Anti-Phishing Code &nbsp;section, tap Enable.<img src="https://uploads.bydfi.in/events/cms/BYD.1761119080146.image.png" alt="BYD.1761119080146.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761119080146.image.png" style="width: 50%;"/> 4. Click Create Anti-Phishing Code.<img src="https://uploads.bydfi.in/events/cms/BYD.1753846099646.image.png" alt="BYD.1753846099646.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753846099646.image.png" style="width: 50%;"/> 5. Enter a code between 4–20 characters (letters and numbers only, no special symbols), then tap Confirm.<img src="https://uploads.bydfi.in/events/cms/BYD.1753847192914.image.png" alt="BYD.1753847192914.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753847192914.image.png" style="width: 50%;"/> 6. Complete the security verification process as prompted, then tap Confirm again.⚠️ Important: Once set, your anti-phishing code cannot be disabled, so choose a code you’ll recognize easily.<img src="https://uploads.bydfi.in/events/cms/BYD.1753847238504.image.png" alt="BYD.1753847238504.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753847238504.image.png" style="width: 50%;"/> <h2>Pro Tip:</h2>Use a code that's easy to remember but hard to guess. Avoid using common phrases or personal information.

How to Set Up Anti-Phishing Code on BYDFi (APP)

How to Set Up Anti-Phishing Code on BYDFi (App)｜BYDFi Help Center

<html>
 <head></head>
 <body>
 <img src="/guide-media/01JG3KVT8FF33PFANR35R1SW4S" alt="" data-href="" style=""><img src="https://uploads.bydfi.in/events/cmsBYD.1735611332276.image.png" alt="BYD.1735611332276.image.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735611332276.image.png" style="width: 100%;">If you deposit the unsupported coins to the BYDFi address, you need to know the following:
 
 • If the deposit failure was caused by the user's maloperation, &nbsp;asset recovery services are not generally provided.
 • In order to recover the user's great loss of assets due to maloperation, BYDFi will assist you in retrieving assets within a certain range. However, the retrieval operation requires a lot of manpower, time, and risk control costs; we may need technical personnel to carry out complex technical operations such as importing and exporting the wallet software, and the entire process may take more than one month.
 • Please provide the following information: username, deposit tokens, deposit address, amount, TXID, &nbsp;and a screenshot of your deposit page.
 • We will ask our relevant department to determine whether it meets the retrieval requirements or not after receiving the required information from you. If you meet the requirements, we will notify you to deposit the retrieving gas fee to our platform address, and you need to contact our customer service after completion.
 </body>
</html>

Depositing Unsupported Coins to Your BYDFi Account

Depositing Unsupported Coins on BYDFi｜BYDFi Help Center

<h2>🔒 Why Do I Need to Complete Identity Verification?</h2>Completing KYC (Know Your Customer) verification is a crucial step to protect your account and comply with global regulations. It helps prevent fraud, identity theft, money laundering, and terrorist financing.Once your KYC verification is approved, you’ll unlock full access to all BYDFi platform features, including:<ul><li>Fiat deposits and crypto withdrawals</li><li>Higher withdrawal limits</li><li>Participation in promotions and trading activities</li></ul> <h2>✅ How to Complete KYC Verification (APP)</h2><h3>1. Go to Identity Verification</h3>Log in to your BYDFi account and click the “Complete Identity Verification” pop-up message to get started.<img src="https://uploads.bydfi.in/events/cms/BYD.1752568825270.image.png" alt="BYD.1752568825270.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752568825270.image.png" style="width: 50%;"/><h3>2. Start the Verification Process</h3>Under Proof of Identity, click the “Verify” button to begin uploading your documents and completing the required steps.<img src="https://uploads.bydfi.in/events/cms/BYD.1752568877343.image.png" alt="BYD.1752568877343.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752568877343.image.png" style="width: 50%;"/><h3>3. Fill in Personal Information and Upload Documents</h3><img src="https://uploads.bydfi.in/events/cms/BYD.1752568901395.image.png" alt="BYD.1752568901395.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1752568901395.image.png" style="width: 50%;"/><ul><li>Select your country/region</li><li>Enter your first name and last name</li><li>Follow the instructions to upload your identity document (passport, ID card, or driver’s license)</li></ul>After submitting your information, the system will begin the review process automatically. <h2>📍 Frequently Asked Questions</h2><h3>⏱️ How long does KYC verification take?</h3>KYC applications are typically reviewed within 1 hour, but the actual processing time may vary depending on the quality of the submitted documents and upload status. <h3>📋 What types of identity documents can I upload?</h3>You may upload one of the following valid documents:<ul><li>A valid passport</li><li>A government-issued ID card</li><li>A valid driver’s license</li></ul>Please ensure the document is in color, and all information is clearly visible and unobstructed. <h2>💬 Need Help?</h2>If you experience any issues or have questions about the KYC verification process, our team is here to assist you.You can contact BYDFi Customer Support via:<ul><li><a href="https://www.bydfi.com/en/support/FAQs/articles/0w1pw4tmxylk?title=How+to+Contact+BYDFi+Online+Customer+Service+%28APP%29" target="_blank">Live Chat</a> – Available 24/7 through the BYDFi app or website</li><li>Email: <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a></li></ul>We’re here to help you complete your verification smoothly and securely.

How to Complete KYC Verification on BYDFi (APP)

How to Complete KYC Verification on BYDFi (APP)｜BYDFi Help Center

BYDFi makes it simple to invite friends and earn referral rewards. By sharing your referral code or referral link, you can grow your network and unlock exclusive rewards when friends register or complete specific tasks. <h2>How to Access Your Referral Code on the BYDFi App</h2><h3>🔹 Option 1: Access Referral Code from Profile</h3>1. On the BYDFi APP homepage, tap More.<img src="https://uploads.bydfi.in/events/cms/BYD.1759458449186.image.png" alt="BYD.1759458449186.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759458449186.image.png" style="width: 50%;"/>2. Select My Referrals from the menu.<img src="https://uploads.bydfi.in/events/cms/BYD.1759458488055.image.png" alt="BYD.1759458488055.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759458488055.image.png" style="width: 50%;"/>3. Scroll down to view your Invitation Code and Referral Link.<img src="https://uploads.bydfi.in/events/cms/BYD.1759458516622.image.png" alt="BYD.1759458516622.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759458516622.image.png" style="width: 50%;"/>4. Share your referral QR code banner on social media or copy the link to share directly.<img src="https://uploads.bydfi.in/events/cms/BYD.1759458650372.image.png" alt="BYD.1759458650372.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759458650372.image.png" style="width: 50%;"/><h3>🔹 Option 2: Use the Invite Friends Shortcut</h3>1. On the BYDFi App homepage, tap Invite Friends at the top.<img src="https://uploads.bydfi.in/events/cms/BYD.1759459363640.image.png" alt="BYD.1759459363640.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759459363640.image.png" style="width: 50%;"/>2. In the Lucky Mystery Box section, tap the Go button.<img src="https://uploads.bydfi.in/events/cms/BYD.1759459390764.image.png" alt="BYD.1759459390764.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759459390764.image.png" style="width: 50%;"/>3. Scroll to the bottom of the page and either: Copy your referral link, or Tap Invite Now to generate a banner for sharing.<img src="https://uploads.bydfi.in/events/cms/BYD.1759459421349.image.png" alt="BYD.1759459421349.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1759459421349.image.png" style="width: 50%;"/> <h2>🎁 Start Earning Referral Rewards</h2>When your friends register or complete specified tasks via your referral link or invitation code, you’ll automatically receive referral rewards. The more friends you invite, the greater your earning potential.

How to Get Your BYDFi Referral Code (APP)

How to Get Your BYDFi Referral Code (App) ｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1745566463303.image.png" alt="BYD.1745566463303.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1745566463303.image.png" style="width: 100%;"/><h2>Why hasn’t my withdrawal arrived?</h2>Withdrawals are processed in three stages: withdrawal request, block confirmation, and crediting to the recipient platform.<ul><li>If the withdrawal status is "Successful": &nbsp; This indicates that BYDFi has completed processing the transfer. You can copy the transaction ID (TXID) and check its progress on the relevant blockchain explorer.</li><li>If the blockchain shows "Not Confirmed": &nbsp; &nbsp; Please wait patiently for the blockchain to confirm the transaction.</li><li>If the blockchain shows "Confirmed" but the funds haven’t arrived: &nbsp; Contact the receiving platform to assist with crediting the funds.</li></ul> <h2>How to View Your Withdrawal History</h2><ul><li>Navigate to Assets - Withdrawals.</li><li>Scroll to the bottom of the page.</li><li>Click the link under the address you want to check for details.</li></ul><h2><img src="https://uploads.bydfi.in/events/cmsBYD.1735571228281.Withdrawal.png" alt="BYD.1735571228281.Withdrawal.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735571228281.Withdrawal.png" style="width: 100%;"/> Common Reasons for Withdrawal Failures</h2>Several factors can cause a withdrawal to fail:<ul><li>Incorrect Address: &nbsp; Ensure the withdrawal address is accurate and complete. Verify the selected currency and chain are correct.</li><li>Missing or Incorrect Tag/Memo: &nbsp; Some assets require a Tag or Memo for successful transfers. Ensure this information is accurate and complete.</li><li>Network Delays: &nbsp; Blockchain congestion or delays can affect processing times.</li><li>Other Reasons: &nbsp; If the failure is unrelated to the above, the funds will be returned to your BYDFi account. If the withdrawal hasn’t been processed after 1 hour, submit a request or contact customer service for assistance.</li></ul> <h2>Do I Need to Verify KYC to Withdraw?</h2><ul><li>Unverified Users: Can withdraw up to 50,000 USDT per day.</li><li>Verified Users: Can withdraw up to 500,000 USDT per day.</li></ul>If risk control is triggered, completing KYC verification may be required before withdrawal. For VIP users, withdrawal limits vary—<a href="https://www.bydfi.com/en/vip?showRate=true" target="_blank">check the platform for details</a>. <h2>Account Under Protection</h2>For security, withdrawals are restricted for 24 hours after changes to sensitive account settings such as:<ul><li>Unbinding/closing Google Authenticator</li><li>Changing your phone number</li><li>Adjusting other security settings</li></ul>If protection extends beyond 24 hours, <a href="mailto:cs@bydfi.com" target="_blank">contact customer service</a> for assistance. <h2>What Happens with Incorrect Addresses?</h2><ul><li>Incorrect Address: &nbsp; If the address is invalid, the transaction will fail, and funds will be returned to your BYDFi account.</li><li>Successful Sending to Wrong Address: &nbsp; If the withdrawal is sent to a valid but unintended address, the blockchain's irreversibility means the funds cannot be retrieved.</li></ul> <h2>Forgot to Fill in Tag or Memo?</h2>If you forget the Tag or Memo, the funds may be sent but not credited properly.Contact the receiving platform for verification and assistance. <h2>Withdrawing Unsupported Coins</h2>The BYDFi platform verifies the address format but does not ensure the recipient supports the coin.If you withdraw unsupported coins, you must coordinate directly with the recipient to resolve the issue.

Withdrawal FAQs

Withdrawal FAQs｜BYDFi Help Center

The Send feature on BYDFi allows users to transfer crypto assets instantly between BYDFi accounts with zero fees. This is a fast and convenient way to move funds without using blockchain transfers or paying gas fees. <h2>Step-by-Step Guide to Sending Assets (PC)</h2><h3>1. Access the Send Page</h3><ul><li>Log in to your BYDFi account and click on Assets</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1758616018633.image.png" alt="BYD.1758616018633.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1758616018633.image.png" style=""/><ul><li>Click Send on the Assets page</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1758616046708.image.png" alt="BYD.1758616046708.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1758616046708.image.png" style="width: 100%;"/><h3>2. Select Cryptocurrency</h3><ul><li>Choose or search for the cryptocurrency you want to send.</li></ul><img src="https://uploads.bydfi.in/events/cms/BYD.1758616121326.image.png" alt="BYD.1758616121326.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1758616121326.image.png" style="width: 100%;"/><h3>3. Enter Receiver Information</h3><ul><li>Fill in the registered email, phone number, or UID of the recipient’s BYDFi account.</li></ul>⚠️ Make sure the information is correct before confirming.<img src="https://uploads.bydfi.in/events/cms/BYD.1758616153927.image.png" alt="BYD.1758616153927.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1758616153927.image.png" style="width: 100%;"/><h3>4. Enter Transfer Details</h3><ul><li>Input the transfer amount.</li><li>Enter your Fund Password and Verification Code.</li><li>Click Confirm to complete the transfer.</li></ul>The assets will be transferred instantly to the other BYDFi user’s account, completely free of charge.<img src="https://uploads.bydfi.in/events/cms/BYD.1758616270751.image.png" alt="BYD.1758616270751.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1758616270751.image.png" style="width: 100%;"/><h2>Important Notes</h2><ul><li>Different cryptocurrencies may have different transfer limits.</li><li>Always double-check the recipient’s UID or Username before sending assets.</li><li>If you encounter any issues during the transfer, please contact BYDFi Customer Support via Live Chat for assistance.</li></ul>✅ With the Send Assets (PC) feature, BYDFi makes it easy to transfer funds instantly and securely between users, helping you save both time and transaction fees.

How to Send Assets on BYDFi (PC)

How to Send Assets on BYDFi (PC)｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1744276087071.image.png" alt="BYD.1744276087071.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1744276087071.image.png" style="width: 100%;"/>How to Obtain the Perpetual Contract BonusYou can directly get the perpetual contract bonus by participating in platform activities.All bonuses are issued to default wallet and are only applicable to USDT-M perpetual contracts. What Is the Perpetual Contract Bonus?The Perpetual Contract Bonus can be used to deduct up to 50% of both trading fees and margin when placing orders on USDT-M perpetual contracts. How to Use Perpetual Contract Bonus?Select the default wallet on the trading page to use your bonus.Bonus must be used with actual (cash) funds and cannot be used alone to open positions.If there's no cash in default, you can't open a position, even with bonus. Limitations of the Perpetual Contract BonusSupports only One-Way Mode.The bonus can be used to offset: 50% of trading fees and 50% of margin.Fees offset by bonus do not generate commissions.When bonus are present in the default wallet: If the total wallet balance is below 100 USDT, the maximum leverage allowed across contracts is limited to 5×.(This rule is subject to future adjustments.) Bonus & Fund Transfer RestrictionsIf there are no active positions or open orders, you may freely transfer your funds. However, any unused bonus will immediately expire.If there are active positions or open orders, fund transfers will be disabled when bonus are present. Bonus Expiry HandlingWhen a bonus expires and there are insufficient transferable funds in the account: The system will first cancel all pending orders; If still insufficient, it will proceed to force close positions to complete the bonus recall process. Example: Bonus Expiration and RecallSuppose you have a 100 USDT bonus that is about to expire. Your current default wallet balance is 150 USDT, which includes 100 USDT in bonus and 50 USDT in actual funds.<ul><li>Available Transferable Amount (AM) = Wallet Balance - Frozen Margin + Unrealized PnL</li></ul>If AM is less than 100 USDT, the system will automatically cancel open orders. If the amount is still insufficient, positions will be force-closed at market price to recall the expired bonus.

How to Use Bonus?

How to Use Bonus on BYDFi｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1744274505226.image.png" alt="BYD.1744274505226.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1744274505226.image.png" style="width: 100%;"/> <h3>What Is Coupon?</h3>A coupon can be used for the trading fee of Perpetual Contracts, and the commission other than the deduction can still be commission rebated. The following describes the usage scenarios in perpetual contracts: Using Coupon in Perpetual ContractsThe perpetual contract bonus and the coupon can be used at the same time, and the order of deduction is coupon &gt; bonus &gt; user's own assets. Example: Let’s say you place a perpetual order with a trading fee of 12U. The coupon for this product allows up to 30% fee deduction, and your current assets include: 10U bonus and 10U coupon 1️⃣ Use Coupon First (Up to 30% of the fee)• 12U × 30% = 3.6U• Coupon used: 3.6U• Remaining fee: 12U – 3.6U = 8.4U 2️⃣ Use Bonus Next (Up to 50% of the remaining fee)• 8.4U × 50% = 4.2U• Bonus used: 4.2U• Remaining fee: 8.4U – 4.2U = 4.2U 3️⃣ Use User’s Own Funds• Remaining 4.2U is paid using your cash balance. 💰 Final Asset Status:• Coupon remaining: 10U – 3.6U = 6.4U• Bonus remaining: 10U – 4.2U = 5.8U

How to Use Coupon

How to Use Coupon on BYDFi｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1764237006574.image.png" alt="BYD.1764237006574.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1764237006574.image.png" style="width: 100%;"/>To reduce copy-trading risks and improve the Smart Copy experience, BYDFi has introduced the Copy Loss Protection Voucher. When eligible conditions are met, the voucher compensates losses on the first Smart Copy position opened after activation — giving you a safer and more secure copy-trading experience.Below are the most common questions and answers to help you understand how the Copy Loss Protection Voucher works: <h2>1. Why didn’t my copy trade receive compensation?</h2>The Copy Loss Protection Voucher only supports Smart Copy. If you are using Diverse Follow, the voucher will not apply. <h2>2. Why didn’t my first copy trade get compensated after receiving the voucher?</h2>Reason: The voucher only protects the first Smart Copy position opened after claiming the voucher.If your first copy-traded position already existed before claiming the voucher, it is not eligible for compensation. <h2>3. Why does compensation sometimes cover only the first trade, and sometimes cover later trades too?</h2>Because the voucher protects the entire copy-trading position under the following logic:<ul><li>If you copy the same trader and open positions in the same trading pair, the system treats them as one combined strategy position.</li><li>Any additional entries (add-ons) within that protected position also qualify.</li><li>This is why both the first and second positions may be covered.</li></ul>However: Copying a different trader or different trading pair is not covered. <h2>4. Why didn’t I receive compensation for the full loss amount?</h2>Compensation follows these rules:<ul><li>If loss &gt; voucher amount → compensation = voucher amount (maximum)</li><li>If loss &lt; voucher amount → compensation = actual loss</li></ul>📌 The voucher does not provide unlimited compensation. It compensates up to the voucher value only. <h2>5. When will compensation be paid?</h2>Once conditions are met, compensation is issued daily at 02:00 (UTC) to your Copy Wallet. <h2>6. Can a voucher be used for multiple positions?</h2>No. One voucher only protects one copy-trading position (same trader + same trading pair). <h2>7. Can I rebind or change the protected position?</h2>No. The voucher automatically binds to the first newly opened Smart Copy position after claiming it. Once bound, it cannot be changed. <h2>8. If I have multiple vouchers, which one will be bound first?</h2>Binding priority:<ul><li>Voucher with the earliest expiry date</li><li>If expiry is the same → voucher received earlier binds first</li></ul> <h2>9. When does the voucher become invalid?</h2>The voucher becomes invalid if:<ul><li>No position is opened before expiry</li><li>The bound position remains open when the voucher expires</li><li>You switch from follower → trader</li><li>The position closes with a profit (no loss to compensate)</li><li>The position existed before claiming the voucher (not eligible)</li></ul> <h2>10. Why didn’t the voucher bind even though I opened a new position?</h2>Common reasons include:<ul><li>The trading pair already had an open position (not a new position)</li><li>Your role is Trader, not Follower</li><li>The voucher has expired or is invalid</li><li>The order was not executed via Smart Copy</li></ul> <h2>11. My protected position was liquidated. Can it still be compensated?</h2>Yes, but depending on the liquidation scenario:<h3>Multi-pair simultaneous liquidation</h3><ul><li>Loss is calculated using bankruptcy price</li><li>No additional liquidation fees counted</li><li>Compensation applies if other conditions are met</li></ul><h3>Single-pair liquidation</h3><ul><li>Standard liquidation fees are included in the loss</li><li>Compensation applies based on total loss</li></ul> <h2>Conclusion</h2>The Copy Loss Protection Voucher is a powerful risk-control tool that makes Smart Copy trading safer and more beginner-friendly. Understanding the rules and scenarios above will help you better determine whether your positions qualify for compensation. If you have further questions, feel free to contact the <a href="mailto:cs@bydfi.com" target="_blank">BYDFi Support Team</a> — we’re always here to help!

BYDFi Copy Loss Protection Voucher FAQ

BYDFi Copy Loss Protection Voucher FAQ｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cmsBYD.1735810273376.image.png" alt="BYD.1735810273376.image.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735810273376.image.png" style="">Dear Users, In the ever-evolving world of cryptocurrency trading, BYDFi remains committed to providing an exceptional trading experience for our users. We continuously seek ways to make our platform more accessible to traders and to reward our loyal users.BYDFi has launched the new "Invite Friends Program." With this feature, you can easily invite friends to join the BYDFi platform, earning fantastic rewards while enjoying the excitement of cryptocurrency trading. Introduction: 1. Lucky WheelIn each round of Lucky Wheel, share the event and invite your friends to register, once your friends complete the tasks, you will get the chance to draw the Lucky Wheel, and you will get 100USDT cash voucher when you collect 100 coins in the raffle.Note: The cash voucher can be convert to your Spot account for trading or withdrawal. 2. Assist to EarnDuring the event, share the event and invite 2 friends to boost, after your friends have register an account and completed the deposit + trading within 7 days, you and your 2 friends will be rewarded with receive bonus reward. 3. Lucky Mystery BoxShare the invitation link during the event, and for every friend you invite within 15 days who completes the specified deposit trading volume task, both of you can receive bonus and Lucky Mystery Box. Join the new “Invite Friends” Promotion and invite your friends to join BYDFi, share the fun of trading and win great rewards! If you have any questions, feel free to contact our customer service. Note:<ul><li style="text-align: start;">You can choose one of the three event and cannot participate in the same activity at the same time.</li><li style="text-align: start;">All reward are valid for claim and use.</li><li style="text-align: start;">BYDFi reserves the right of final interpretation of the program.</li></ul> BYDFi Team2024/08/23

BYDFi Brand-New Invite Friends Program

BYDFi Brand-New Invite Friends Program｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cmsBYD.1735810105636.image.png" alt="BYD.1735810105636.image.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735810105636.image.png" style="width: 100%;"><h2>🎯 Event Overview</h2>The BYDFi Lucky Wheel Event gives users the chance to earn exciting rewards by completing daily challenges, inviting friends, and trading on the platform. During the event period, users can collect Lucky Coins and spin the Lucky Wheel for a chance to win exclusive prizes, including a 100 USDT Voucher that can be used for trading or withdrawals. <h2>📌 Event Summary</h2><ul><li>Click Lucky Wheel on the event page and sign up to join the challenge.</li><li>Collect 100 Lucky Coins within 7 days to complete the event challenge.</li><li>Each round lasts 7 days, and users can participate in multiple cycles repeatedly.</li></ul>The more you trade, share, and invite, the faster you earn spins and complete the challenge! <h2>💎 Activity Rewards</h2><ul><li>Successfully completing the challenge will earn you a 100 USDT Voucher.</li><li>This voucher can be redeemed directly in your Spot Account for trading or withdrawal.</li><li>Each cycle offers a new chance to win, so you can participate multiple times.</li></ul> <h2>🪙 Reward Distribution</h2><ul><li>After completing the challenge, your account will be reviewed by the system.</li><li>Once the review is complete, the reward will be issued to your Voucher Center.</li><li>Users must click the “Claim” button in the pop-up notification to receive their voucher reward.</li></ul> <h2>⏰ Event Duration and End</h2><ul><li>Each event cycle lasts for 7 days.</li><li>The event can end manually at any time or automatically when the time expires.</li><li>Tasks can be completed early to receive rewards in advance.</li></ul> <h2>📱 How to Participate in the Lucky Wheel Event</h2><h3>Step 1: Join the Event</h3>1️⃣ On the BYDFi App homepage, tap Invite Friends.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521733628.image.png" alt="BYD.1760521733628.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521733628.image.png" style="width: 50%;"/> 2️⃣ Select Go under the Lucky Wheel section to enter the event page.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521755957.image.png" alt="BYD.1760521755957.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521755957.image.png" style="width: 50%;"/><h3>Step 2: Start the Lucky Wheel</h3>3️⃣ Click Start Next Round to begin your challenge.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521810235.image.png" alt="BYD.1760521810235.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521810235.image.png" style="width: 50%;"/> 4️⃣ Earn Lucky Coins by sharing the event, inviting friends, and completing trading tasks.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521872218.image.png" alt="BYD.1760521872218.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521872218.image.png" style="width: 50%;"/><h3>Step 3: Manage Your Progress</h3>5️⃣ Tap My Records to check your invitation and reward history.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521896458.image.png" alt="BYD.1760521896458.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521896458.image.png" style="width: 50%;"/> 6️⃣ Click the top-right icon for detailed trading rules.<img src="https://uploads.bydfi.in/events/cms/BYD.1760521947370.image.png" alt="BYD.1760521947370.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760521947370.image.png" style="width: 50%;"/> 7️⃣ You can also end your current round manually by clicking the icon next to the countdown timer.<img src="https://uploads.bydfi.in/events/cms/BYD.1760522021329.image.png" alt="BYD.1760522021329.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760522021329.image.png" style="width: 50%;"/><h3>Step 4: Invite and Earn</h3>8️⃣ Tap Invite Friends to Get a Spin Opportunity.<img src="https://uploads.bydfi.in/events/cms/BYD.1760522052336.image.png" alt="BYD.1760522052336.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760522052336.image.png" style="width: 50%;"/> 9️⃣ Share the event with your friends — when they register and complete tasks, you both earn extra spin chances and rewards! <h2>⚠️ Important Notes</h2><ul><li>Each Invite Friends activity must be joined individually; users cannot participate again in the same cycle.</li><li>Rewards have expiration dates for claiming and use — redeem them before they expire.</li><li>Rewards are reviewed and distributed within 3 working days after the event ends.</li><li>Rewards will not be issued if both participants are registered agents.</li><li>Malicious or fraudulent activity (such as multi-account creation or manipulation) is strictly prohibited. BYDFi reserves the right to disqualify users who engage in dishonest behavior.</li><li>BYDFi reserves the final interpretation rights and may adjust or cancel the event without prior notice.</li></ul>

Rules and Guidelines for the BYDFi Lucky Wheel Event

BYDFi Lucky Wheel Event ｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cmsBYD.1735809950354.image.png" alt="BYD.1735809950354.image.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735809950354.image.png" style="width: 100%;"><h2>🎯 Event Overview</h2>The Assist to Earn Event on BYDFi rewards users for inviting friends to register and complete trading tasks.By helping your friends join and trade on BYDFi, you can earn USDT bonuses while expanding your referral network. <h2>📌 Event Summary</h2><ul><li>Invite friends through the Assist to Earn link to participate.</li><li>Each event round lasts 7 days, and users can participate in multiple rounds.</li><li>Invite 2 friends within 7 days, and ensure each friend completes the required tasks: Register an account. Deposit 50 USDT. Reach 1,000 USDT in trading volume.</li></ul> <h2>💎 Activity Rewards</h2><ul><li>For the referrer (you): Receive 20 USDT Bonus after completing the event.</li><li>For each invited friend: Receive 5 USDT Bonus automatically once eligible.</li></ul>This creates a win-win opportunity — the more friends you invite, the more bonuses you both earn! <h2>🪙 Reward Distribution</h2><ul><li>Referrers can claim rewards directly from the Assist to Earn event page.</li><li>Invited friends will automatically receive their bonuses in the Reward Center.</li></ul> <h2>⏰ Event Duration and End</h2><ul><li>Each round lasts 7 days.</li><li>The event can end manually at any time or automatically after the cycle expires.</li><li>Tasks can be completed before the event ends for early rewards.</li></ul> <h2>📱 How to Participate in Assist to Earn</h2><h3>Step 1: Start the Event</h3>1️⃣ On the BYDFi App homepage, tap Invite Friends.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519620619.image.png" alt="BYD.1760519620619.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519620619.image.png" style="width: 50%;"/> 2️⃣ Select Go under the Assist to Earn section.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519648407.image.png" alt="BYD.1760519648407.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519648407.image.png" style="width: 50%;"/> 3️⃣ Tap Start Now to begin your 7-day challenge.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519728067.image.png" alt="BYD.1760519728067.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519728067.image.png" style="width: 50%;"/><h3>Step 2: Invite Friends</h3>4️⃣ Tap Invite Friends and share your referral link.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519758151.image.png" alt="BYD.1760519758151.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519758151.image.png" style="width: 50%;"/><img src="https://uploads.bydfi.in/events/cms/BYD.1760519861926.image.png" alt="BYD.1760519861926.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519861926.image.png" style="width: 50%;"/> 5️⃣ Friends can register and complete the required deposit and trading tasks. <h3>Step 3: Track Your Progress</h3>6️⃣ Tap My Records to view your invitation and reward history.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519912003.image.png" alt="BYD.1760519912003.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519912003.image.png" style="width: 50%;"/> 7️⃣ Check detailed trading rules by clicking the icon on the top right corner.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519949874.image.png" alt="BYD.1760519949874.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519949874.image.png" style="width: 50%;"/> 8️⃣ You may also manually end the round using the end icon anytime.<img src="https://uploads.bydfi.in/events/cms/BYD.1760519977682.image.png" alt="BYD.1760519977682.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760519977682.image.png" style="width: 50%;"/><h2>⚠️ Important Notes</h2><ul><li>Each Invite Friends activity must be joined individually; repeat participation in the same cycle is not allowed.</li><li>Rewards have expiration dates for claiming and use — make sure to redeem them promptly.</li><li>Rewards are reviewed and distributed within 3 working days after the event ends.</li><li>Agents are not eligible for mutual reward claims.</li><li>Any malicious activity (e.g., multiple account creation, fake trades, or fraud) is strictly prohibited. BYDFi reserves the right to disqualify any participant engaged in dishonest behavior.</li><li>BYDFi reserves the final interpretation right and may adjust or cancel the event without prior notice.</li></ul>

Rules and Guidelines for the BYDFi Assist to Earn Event

Assist to Earn Event｜BYDFi Help Center

<img src="https://support.bydfi.com/hc/article_attachments/11288276944527" alt="" data-href="" style="width: 100%;"><h2>🎁 Event Overview</h2>The Lucky Mystery Box Event on BYDFi is an exciting way to earn double rewards by inviting friends to join and trade. When your invited friends register, deposit, and reach specific trading volumes, both you and your friends can receive bonuses and Lucky Mystery Boxes filled with crypto rewards. <h2>📌 Event Summary</h2><ul><li>Invite friends to register via your Lucky Mystery Box link.</li><li>Once your friend completes registration, the event automatically begins.</li><li>Friends must deposit and trade within 15 days after registering.</li></ul> <h2>🎯 How to Participate</h2><h3>Step 1. Invite Your Friends</h3><ul><li>Share your Lucky Mystery Box referral link from the event page.</li><li>The event starts once your friend successfully registers.</li></ul><h3>Step 2. Complete the Tasks</h3>Your friend must meet the following deposit and trading volume requirements within 15 days:<ul><li>Task 1: Deposit ≥ 100 USDT (must be held for at least 24 hours). Trading volume ≥ 30,000 USDT.</li><li>Task 2: Complete Task 1. Trading volume ≥ 100,000 USDT.</li></ul>✅ Friends’ trading volumes can be accumulated (superimposed) during the event period. <h2>💎 Activity Rewards</h2><ul><li>After completing Task 1: You + your friend each receive 15 USDT Bonus + 1 Lucky Mystery Box Draw.</li><li>After completing Task 2: You + your friend each receive 25 USDT Bonus + 1 Lucky Mystery Box Draw.</li></ul> <h2>🎁 How to Claim Rewards</h2><ul><li>Both you and your invited friends can claim your rewards directly on the Lucky Mystery Box event page.</li><li>Rewards include Bonuses and Lucky Mystery Box prizes, which can be opened immediately after claiming.</li></ul> <h2>⏰ Event End</h2><ul><li>The event will automatically end if your invited friend does not complete the required tasks within 15 days after registration.</li></ul> <h2>🪄 Lucky Mystery Box User Guide</h2><h3>Step-by-Step Instructions</h3>1️⃣ On the BYDFi App homepage, click Invite Friends.<img src="https://uploads.bydfi.in/events/cms/BYD.1760517428650.image.png" alt="BYD.1760517428650.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760517428650.image.png" style="width: 50%;"/> 2️⃣ Tap Go on the Lucky Mystery Box event banner.<img src="https://uploads.bydfi.in/events/cms/BYD.1760517458045.image.png" alt="BYD.1760517458045.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760517458045.image.png" style="width: 50%;"/> 3️⃣ Click Invite Now and share your referral link with friends.<img src="https://uploads.bydfi.in/events/cms/BYD.1760517476770.image.png" alt="BYD.1760517476770.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760517476770.image.png" style="width: 50%;"/> 4️⃣ View your invitation and reward progress in My Records.<img src="https://uploads.bydfi.in/events/cms/BYD.1760517510263.image.png" alt="BYD.1760517510263.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760517510263.image.png" style="width: 50%;"/> 5️⃣ Check detailed event and trading rules via the icon in the upper right corner.<img src="https://uploads.bydfi.in/events/cms/BYD.1760517543152.image.png" alt="BYD.1760517543152.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1760517543152.image.png" style="width: 50%;"/><h2>⚠️ Important Notes</h2><ul><li>Each Invite Friends activity must be joined individually; you cannot participate again in the same cycle.</li><li>Rewards have expiration dates for both claiming and usage.</li><li>Rewards will be reviewed and distributed within 3 working days after the event ends.</li><li>Agents are not eligible for mutual rewards.</li><li>Fraudulent or malicious activity (such as multi-account registration or manipulation) is strictly prohibited. BYDFi reserves the right to disqualify users involved in such activities.</li><li>BYDFi reserves the final interpretation rights and may adjust or cancel the event without prior notice.</li></ul>

Rules and Guidelines for the BYDFi Lucky Mystery Box Event

Rules and Guidelines for the BYDFi Lucky Mystery Box Event｜BYDFi Help Center

Deposit & Withdrawal Fees

Deposit & Withdrawal Fees｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms/BYD.1744273784147.image.png" alt="BYD.1744273784147.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1744273784147.image.png" style="width: 100%;"/>In order to prevent the loss of assets due to a virus on the user’s device, the following will briefly introduce you to how to check and protect your device from viruses.First, you can log in to BYDFi using the incognito mode (Ctrl+Shift+N) of your browser to check whether your deposit or withdrawal address is correct.<img src="https://uploads.bydfi.in/events/cmsBYD.1735736495067.image.png" alt="BYD.1735736495067.image.png" data-href="https://uploads.bydfi.in/events/cmsBYD.1735736495067.image.png" style="width: 100%;"/>Save your deposit or withdrawal address in a file, then copy and paste the address into the browser, and check if the address is the same as in the file.Reminder: If you have a virus on your device that affects your withdrawal or deposit, BYDFi will not retrieve your assets. If your device has frequently experienced abnormal network traffic recently, the browser cannot be opened, and the computer crashes frequently, it may be caused by a virus in the device.BYDFi recommends that you refer to the following operations during daily use:1. Use the latest version of Chrome with higher security2. Only download files from sites you trust3. Install anti-virus software and kill viruses regularly4. Use browser plug-ins with caution

Anti-Trojan Horse Guide

Anti-Trojan Horse Guide｜BYDFi Help Center

If you have lost access to your Google Authenticator app—due to a device change, accidental uninstallation, or other reasons—you can restore your 2FA access by rebinding it with your secret key. What Is a 2FA Secret Key?The 2FA secret key is a unique code generated when you first enable Google Authenticator. It allows you to rebind (restore) your 2FA without needing to contact customer support.⚠️ Important: BYDFi cannot retrieve your secret key for you. If you did not save it when setting up 2FA, you must go through identity verification to reset your 2FA. When to Use the Secret Key for RebindingYou can use the secret key to rebind Google Authenticator in situations like:<ul><li>Switching to a new phone</li><li>Deleting or reinstalling the Authenticator app</li><li>Resetting your phone</li></ul> How to Rebind Google 2FA with the Secret KeyFollow these steps to restore your 2FA access using the saved key: 1. Download the Google Authenticator AppInstall the Google Authenticator app on your new device. You can find it on:<ul><li><a href="https://apps.apple.com/us/app/google-authenticator/id388497605" target="_blank">Apple App Store</a> </li><li><a href="https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2" target="_blank">Google Play Store</a> </li></ul> 2. Add a New AccountOpen the app and tap the ‘+’ icon.Select ‘Enter a setup key’ <img src="https://uploads.bydfi.in/events/cms/BYD.1745981081051.image.png" alt="BYD.1745981081051.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1745981081051.image.png" style="width: 50%;"/>Enter your BYDFi account name for easy identification.Input your secret key (the one you saved when first enabling 2FA).Select ‘Time-based’ and tap ‘Add’<img src="https://uploads.bydfi.in/events/cms/BYD.1745981144632.image.png" alt="BYD.1745981144632.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1745981144632.image.png" style="width: 50%;"/> 3. Use the New Code to Log InThe app will now generate 6-digit verification codes. Use this code to:<ul><li>Log in to your BYDFi account</li><li>Make withdrawals</li><li>Modify security settings</li></ul> What If I Didn't Save the Secret Key?If you no longer have access to your secret key, please refer to this article for details: <a href="https://www.bydfi.com/en/support/FAQs/articles/nyzil08mjvrl?title=Losing+Your+Google+Authenticator+on+BYDFi" target="_blank">Losing Your Google Authenticator on BYDFi</a> Pro Tips for 2FA Safety<ul><li>Always back up your secret key in a secure location (e.g., encrypted cloud storage or offline password manager).</li><li>Avoid sharing the key with anyone else.</li><li>Consider writing it down and storing it in a safe physical location.</li></ul> If you need further help, feel free to <a href="mailto:cs@bydfi.com" target="_blank">contact our support team</a>.

How to Rebind Google 2FA With the Secret Key

How to Rebind Google 2FA with Secret Key｜BYDFi Help Center

If you signed up for BYDFi using your Apple ID and enabled the “Hide My Email” feature, the system will automatically generate a relay email address (e.g., <code>xxxx@privaterelay.appleid.com</code>) to forward messages from BYDFi to your primary Apple ID inbox. However, if the forwarding is not set up properly or if Apple blocks the emails, you may not receive important messages like verification codes or campaign notifications. <h2>📌 Why Should I Change the Email Registered with My Apple ID?</h2><ul><li>Unable to receive verification codes or notifications: Apple’s relay email may filter or block system messages.</li><li>Improve account security: Switching to your frequently used email ensures timely updates.</li><li>Easier password recovery: Receive verification codes smoothly when resetting your password.</li><li>Better trading experience: Avoid missing trading opportunities or events due to undelivered codes.</li></ul> <h2>📬 Alternative: Check Your Forwarding Settings</h2>Before requesting a manual email change, you can try checking whether the Apple relay email is correctly set up to forward messages to your primary inbox.✅ How to Check Forwarding Settings:1. Open the Settings app on your iPhone2. Tap your Apple ID profile at the top<img src="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" alt="BYD.1749208500347.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" style="width: 50%;"/>3. Tap Sign in with Apple<img src="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" alt="BYD.1749208539453.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" style="width: 50%;"/>4. Find BYDFi in the list ➡️ Tap Manage “Hide My Email”<img src="https://uploads.bydfi.in/events/cms/BYD.1749208577430.image.png" alt="BYD.1749208577430.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208577430.image.png" style="width: 50%;"/>5. Tap Forward To to see which email address is currently set to receive forwarded messages<img src="https://uploads.bydfi.in/events/cms/BYD.1749208644151.image.png" alt="BYD.1749208644151.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208644151.image.png" style="width: 50%;"/>If your forwarding is set up correctly, the system will send verification codes directly to the forwarded email address. <h2>🔧 How to Change Your Apple Relay Email</h2>Since Apple’s private relay email cannot be modified manually, please contact BYDFi customer support with the following information:<ol><li>Your UID (can be found in your account information)</li><li>The Apple relay email linked to your account (e.g., xxxx@privaterelay.appleid.com)</li><li>The new email address you wish to use (make sure it can receive emails properly)</li><li>A photo of you holding a valid ID, along with a handwritten note that reads: “Request to change BYDFi email + [Date of request]”</li><li>A screenshot from your Apple settings showing you signed in to BYDFi using your Apple ID with a relay email</li></ol> <h2>How to Get the Screenshot from Apple Settings</h2>Please follow the steps below and take a screenshot:1. Open the Settings app on your iPhone2. Tap your Apple ID profile at the top<img src="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" alt="BYD.1749208500347.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" style="width: 50%;"/>3. Tap Sign in with Apple<img src="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" alt="BYD.1749208539453.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" style="width: 50%;"/>4. Find the BYDFi entry and take a screenshot showing the xxxx@privaterelay.appleid.com email.<img src="https://uploads.bydfi.in/events/cms/BYD.1749208722305.image.png" alt="BYD.1749208722305.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208722305.image.png" style="width: 50%;"/> <h2>⏱ Processing Time</h2>Once the support team receives all the required information, your request will be reviewed and processed within 3 business days. If any additional information is needed, our team will contact you directly. <h2>❗ FAQ</h2><h3>Q1: Why can’t I change the email myself?</h3>Apple’s relay email is not an actual email address owned by the user, so it cannot be verified by the system. Therefore, a manual review is necessary.<h3>Q2: Will changing my email affect my account or assets?</h3>No. This update only changes the email used for communication. It does not affect your assets, account information, or trading history. <h2>📮 Contact BYDFi Support</h2>To request an email change, please contact our support team via: • Email: Send all required information to <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a> By following the steps above, you can successfully update the email linked to your Apple-registered BYDFi account and ensure uninterrupted delivery of account notifications, campaign messages, and verification codes.

How to Change the Email Registered with Your Apple ID

How to Change Email Registered with Your Apple ID｜BYDFi Help Center

If you're not receiving important emails from BYDFi—such as login alerts, withdrawal confirmations, or promotional updates—they may be mistakenly marked as spam or junk. To ensure smooth communication, you can whitelist BYDFi’s email addresses in your email provider settings.Whitelisting ensures that all essential messages from BYDFi go directly to your inbox without being filtered out. <h2>✅ Email Addresses to Whitelist</h2>Be sure to add the following official BYDFi email addresses to your whitelist:<ul><li>market@info.bydfi.com</li><li>noreply@mail.bydfi.com</li><li>cs@bydfi.com</li></ul> <h2>How to Whitelist BYDFi Emails</h2><h3>📧 Gmail</h3>1. Log in to your Gmail account.2. Click the gear icon (⚙️) in the top right corner and select "See all settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" alt="BYD.1749439528604.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" style="width: 100%;"/>3. Go to the "Filters and Blocked Addresses" tab.<img src="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" alt="BYD.1749439541102.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" style="width: 100%;"/>4. Click "Create a new filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" alt="BYD.1749191393595.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" style="width: 100%;"/>5. In the From field, enter: market@info.bydfi.com OR noreply@mail.bydfi.com OR cs@bydfi.com<img src="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" alt="BYD.1749191381369.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" style="width: 100%;"/>6. Click "Create filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" alt="BYD.1749191368932.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" style="width: 100%;"/>7. Check the box "Never send it to Spam", then click "Create filter" again.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" alt="BYD.1749191356951.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" style="width: 100%;"/> <h3>📧 Yahoo Mail</h3>1. Log in to your Yahoo Mail account.2. Click the Settings icon → "More settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" alt="BYD.1749191343563.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" style="width: 100%;"/>3. Navigate to the "Filters" tab and click "Add new filters."4. Set the filter name as "BYDFi Whitelist."5. Under the From field, choose "contains", and enter: bydfi.com6. Under "Then move the message to this folder," select Inbox.7. Click "Save."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" alt="BYD.1749191324897.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" style="width: 100%;"/> <h3>📧 Outlook / Hotmail / Office 365</h3>1. Log in to your Outlook account.2. Click the gear icon → "View all Outlook settings."3. Navigate to Mail → Junk email.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" alt="BYD.1749191304677.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" style="width: 100%;"/>4. Under Safe senders and domains, click Add.5. Add: info.bydfi.com mail.bydfi.com bydfi.com6. Click Save to apply the changes.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" alt="BYD.1749191291602.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" style="width: 100%;"/> <h3>📧 Apple Mail (iCloud)</h3>1. Log in to your iCloud Mail.2. Open any BYDFi email.3. Click the sender’s name and select "Add to Contacts."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" alt="BYD.1749191272098.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" style="width: 100%;"/>4. Alternatively, go to Settings → Rules.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" alt="BYD.1749191250002.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" style="width: 100%;"/>5. Create a new rule to move any message from @bydfi.com or @mail.bydfi.com to your Inbox.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" alt="BYD.1749191231474.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" style="width: 100%;"/> <h2>🛡️ Tips to Avoid Missing BYDFi Emails</h2><ul><li>Check your spam or junk folder periodically.</li><li>Add BYDFi emails to your contact list to increase deliverability.</li><li>If using a company or school email, ask your admin to whitelist bydfi.com domains.</li></ul> <h2>📝 In Conclusion</h2>Whitelisting BYDFi's official emails ensures that you receive critical updates without disruption. Follow the steps above for Gmail, Yahoo, Outlook, or iCloud to secure seamless communication.

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